You will receive a confirmation from us for your order within 24 hours of placing it. It will mention your order number as well as the date that you can expect your transcripts based on your chosen turn around the package.

Yes. If you are unable to upload your files due to whatever reasons, please Contact us and we will send you alternate upload methods.

No. We accept only digital files at this point in time, please upload via our website.

Please go to our website https://www.transcriptionhub.com and choose your turnaround package. You will be taken to the upload page of the cart. Please choose the file or file link you want to upload from your computer. You can repeat the process for as many files as you need to upload. You can also share the files via Dropbox, Google Drive, Video/Audio URL.

Yes. Our standard policy is that all commercial breaks, music etc from the audio will not be transcribed.

We currently accept AIF, AIFF, AMR, AVI, DSS, DVD, DVF, FLV, M4A, MOV, MP2, MP3, MP4, MPEG, MPG, MSV, QTFF, RM, WAV, WMV, VOB, TRM and DS2

Please contact us if you find that your file format is not mentioned in the above list and we will email you either how to convert to a suitable format or alternate upload methods.

Any order of more than 30 hours of audio/video is considered as a bulk order. The delivery of transcripts for bulk orders will be longer than the regular order. Please Contact us if you have a bulk order and we can work out the details of turn around time.

When you request time stamp/time code service on your transcript, we will insert visible timestamps in your transcript at the beginning of the audio and approximately every 2 minutes thereafter (This is the default timestamp we add to the transcript). We can also have the time stamp/time code added on the transcript based on your request.

"The characteristics of a difficult audio file include background noise, static on recordings, lots of voice overlapping, faint audio recordings, nonnative English speakers, very fast speech.

If you have one or more of these present in your audio, it is pretty much guaranteed to be difficult audio. Difficult audio files can be transcribed, but it takes double or more the effort and time to transcribe them.
We will be contacting you via phone/ email to inform you if any of the files are falling under difficult audio category"

We transcribe both audio and video files. Any material that can be transcribed is transcribed by us. We do not limit ourselves to any genre; call it what you will, we will transcribe it for you.

However, just to give you an idea, here are a few types of transcription services offered by us:

* Medical Transcription
* Media Transcription
* Podcast Transcription
* Business & Financial Transcription
* Conference Call Transcription
* Legal Transcription
* Court Proceeding Transcription
* Audio/Video Transcription
* Technical Transcription
* Educational Transcription