Yes, We provide VTT (Web Video Text Track) as Subtitling output File format.

Yes, we do offer foreign language transcription services for Spanish, French and other languages. Please contact us for pricing and quote.

In case if you do not want to pay for difficult audio charges, there will be a delay in the delivery turn around time, since we need to go through the files and will have to do multiple quality checks before delivery we might not be able to meet the committed turn around time.

We will appreciate customers getting back us of any quality issues, as soon as possible. However we can help address any quality issues up to 90 days.

Yes, we can do multiple speaker's files without extra charges.

We do 100% human transcription, we don’t believe in machine transcription given the output from automated machine transcription.

Yes, you can still log into your account even if you have forgotten your username. Just use the email id you used to register your account and you will be able to log into your account.

Yes, we can check for dead (empty recording) spaces on the audio/video for you. We charge $0.15 per minute ($9 per hour) of audio/video for this service. Please make this request in the Extra Notes Section while placing your order. We will send you an invoice for the same.

If the dead spaces happen in between the recording, you can take the total of all the occurrences of empty recording on the audio and and update the cart with the actual play time duration. This will allow you to pay only for the actual audio duration that is being transcribed. However, please note that there needs to be a minimum of one running minute of empty recording each time and you will have to provide us with the start and end time of each dead space on the audio.

"If you have dead spaces on your audio either at the beginning or the end of your audio, then you can manually edit the total duration of the file reducing the dead time and update the cart with the actual play time duration. This will allow you to pay only for the actual audio duration that is being transcribed.

Please put in the request to start and/or end transcription from a particular point on the audio in the Extra Notes section while placing your order."