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Yes, you can consider audio duration to be a dead space only when it runs for a minimum of one minute or more continuously.
No, it is not necessary to pay for dead spaces on your audio. However, we do have minimum duration and point of occurrences requirements for this which can be found in related FAQ.
The time taken to transcribe an audio depends on the number of words typed. The time taken to type out a dictation/audio which has very fast speaker/speakers on it will be much more than the average. Hence, if the speed is 20% above the average, ie. above 12 lines per audio minute, then we deem the audio to be difficult as it will take the transcriber that much more time to type out the content.
If you have a doubt that the speakers on your audio are very fast, you can request us to check this at the time of placing your order. You can put in your request in the Extra Notes Section. We will check your audios irrespective of whether you make this request or not. If we find the line count is higher than 12 lines per minute of audio, we will intimate you of the same. We will bill you for difficult audio if you have not paid for the same already.
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We have different refund policies based on the status of your order. Please find below the information on our refund policies. If you make a request to cancel an order after placing it: a) If we have processed the files, then no refund will be entertained. You can share the URL with us while placing the order in the extra notes section. If there is any action needed from our end in order to access the contents of the URL you need to specify that as well. You can also share the link with transcription@transcriptionhub.com as well as providing any permissions as required to enable us to access your audio/video links. Yes, you can share a link to a audio/video. Any person who is new to Transcription Hub can avail the free 5 minute trial service. This service is offered so as to demonstrate the quality that would be delivered on the transcripts. "Once you receive the free trial coupon code, please choose the Express @1 day package to upload your trial audio/video to us. Please enter "This is for trial" in the Extra Notes section while uploading the file or file link. At the checkout point, please enter the provided coupon code in the appropriate box, click on "Apply to order," and proceed. You can also contact us to get the free trial order placed today!"
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