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Yes, we charge an additional $0.75 cents per minute of audio/video which fall under the difficult audio banner.

Yes, we charge an additional $0.15 cents per minute of audio/video for inserting time stamp/time code in the transcript.

Yes, we offer a 5 minute free trial. We will email the trial transcript the next working day from the day you upload the file. It does not matter what is the length of the audio that you send us, we will transcribe the first five minutes. Please use the contact us page on our website to request a free trial coupon.

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Yes, you can have access to your transcripts for up to a year from the date that you have placed the order.

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No. Whatever is the package, we give the same commitment to quality. There are absolutely no differences in the packages other than the turn around time.

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"We identify speakers as interviewer, interviewee, male speaker, female speaker, etc. with numbers added to distinguish if there is more than one similar speaker. If you require any particular method of identification, you are welcome to send us the details(Template to be followed) and we will incorporate them in the transcript.

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We follow the intelligent verbatim transcription style, which means that we transcribe exactly as dictated leaving out only the ums, ohs, and other mumblings. We also skip ads and music. If you require absolute verbatim or any other style, we are willing to do that for you.

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The transcripts will generally be in Times New Roman font, font size 12, and justified alignment. If you require any other formatting, we can incorporate it if you let us know of your requirements. You may even send us templates if you wish us to use them.

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We will be contacting you via phone/email to inform you if there are any problems with downloading the files or audio quality, etc.

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You will receive a confirmation from us for your order within 24 hours of placing it. It will mention your order number as well as the date that you can expect your transcripts based on your chosen turn around the package.

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